Terms of service

• Give accurate details when you sign up, and keep your sign-in to yourself. Turn on two-factor sign-in; Pro and Business workspaces can require it of every member.
• A workspace's owner is responsible for who they invite and the roles they give them, and for what members do in the workspace.
• Your customers use your help center without an account, and these terms do not bind them; your own terms with them do.

• Every new workspace gets a 14-day trial of Business without a card. When it ends, the workspace moves to Free unless you choose a paid plan.
• Paid plans are billed monthly in US dollars, per seat, through Stripe. Owners, admins and agents take a seat; viewers do not. Current prices are on the pricing page.
• Change or cancel your plan at any time from your workspace's billing settings. Moving to a smaller plan never removes a member; it stops new seats beyond that plan's limit.
• If we change prices, we will tell workspace owners before the change reaches their bill.

You own what you put into TicketingSystem: tickets, messages, customers' details, files and everything else. You give us permission to store, process and send it only as needed to run the service for you, as the privacy page describes.

You are responsible for having the right to the personal data you bring in, and for answering your customers' requests to see or erase it; the product gives you the exports and erasure to do that.

Do not use TicketingSystem to:

• send spam or mail people who did not ask to hear from you;
• impersonate another person or organization, or phish for credentials;
• store or send malware, or content that is unlawful or infringes someone's rights;
• probe, test or get around the security of the service or reach another workspace's data;
• put a load on the service, through the API or otherwise, that degrades it for others.

We may suspend a workspace that breaks these rules or puts the service or other customers at risk. Its members then see a notice in place of the workspace, and cannot use or export it until the suspension is lifted; its owner can write to us to learn why and to resolve it.

We look inside a workspace only to support you, investigate a problem or abuse, or when the law requires it. Looking inside a workspace is read-only, time-limited and recorded in your workspace's audit log, and so are changes we make to its account, such as its plan or a suspension.

The owner can export the workspace and delete it at any time from its settings. Cancel a paid subscription first, and download any attachments you need, since the export lists files without their contents. Deletion waits 7 days, so it can be undone, and then removes the workspace's content and files; backups expire within the following 14 days. Members' own accounts stay, since they can belong to other workspaces.

We work to keep TicketingSystem available, secure and backed up, as the security page describes, but we provide it as it is, without guarantees that it will be uninterrupted or free of errors. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability is limited to what you paid us in the 12 months before the claim.

We may update these terms; when a change matters, we will tell workspace owners before it takes effect, and the date above shows the latest version. Questions go to support@2bunsllc.com.