Pricing
Start free. Pay per agent when you grow. Every workspace begins with 14 days of Business, no card needed, and viewers are always free.
Free
For small teams getting started
$0forever
Start free- 3 agents
- 200 tickets a month
- 2 automation rules
- 1 SLA policy
Pro
For growing support teams
$15per agent a month
Start free trial- 25 agents
- 10,000 tickets a month
- 25 automation rules
- 10 SLA policies
- Public API
- 50,000 API calls a day
- Require two-factor for everyone
Your free trial
Business
For teams that run on support
$39per agent a month
Start free trial- Unlimited agents
- Unlimited tickets a month
- Unlimited automation rules
- Unlimited SLA policies
- Public API
- 500,000 API calls a day
- Require two-factor for everyone
- Help center on your own domain
Every plan includes
- Shared inbox with email in and out
- Customer portal and knowledge base
- Issue tracker with board and sprints
- Ticket-to-issue links and “shipped” notices
- Business hours and SLA timers
- Reports, CSAT surveys and CSV export
- Webhooks
- Unlimited customers and viewers
- Two-factor sign-in
- Workspace and contact exports
Compare plans
| Limit | Free | Pro | Business |
|---|---|---|---|
| Agents | 3 | 25 | Unlimited |
| Tickets a month | 200 | 10,000 | Unlimited |
| Automation rules | 2 | 25 | Unlimited |
| SLA policies | 1 | 10 | Unlimited |
| Public API | Not included | Included | Included |
| API calls a day | Not included | 50,000 | 500,000 |
| Require two-factor for everyone | Not included | Included | Included |
| Help center on your own domain | Not included | Not included | Included |
| Price | $0 | $15 per agent a month | $39 per agent a month |
Questions
Who takes a seat?
Owners, admins and agents each take a seat. Viewers can read tickets, issues and reports without one, and your customers never need a seat or an account.
Do I need a card to try it?
No. Every new workspace gets 14 days of Business straight away. When the trial ends it moves to Free unless you choose a paid plan.
How does billing work?
Paid plans are billed monthly in US dollars through Stripe, per seat. Your seat count follows the members you add, and invoices and payment details live in the Stripe billing portal.
Can I change plans later?
Yes, from your workspace's billing settings, at any time. Moving to a smaller plan never removes anyone; it only stops new seats beyond that plan's limit.
What happens to my data if I leave?
Export the whole workspace whenever you like. If you delete the workspace, its tickets, messages and files are removed.
Answer faster. Ship the fix. Tell everyone who asked.
Every new workspace gets 14 days of Business, with no card needed. Keep the Free plan afterwards, or pick a paid plan when you are ready.